Project Overview:

Our client is seeking an experienced Technical Expert Deploy Resource to support issuing clients in improving Card-not-Present (CNP) approval rates by identifying, diagnosing and resolving addressable decline reasons. As part of the Technical Account Management (TAM) division, you will work closely with issuers, acquirers and cross-functional stakeholders to provide end-to-end technical and operational support for payment authorisation.

You will coordinate recommendations, manage technical support requests and oversee the delivery and adoption of approval optimisation actions.

The ideal consultant will bring 8+ years of relevant experience in payment gateways, acquiring or technical project delivery, alongside strong knowledge of card payments, merchant integrations and authorisation flows.

Key Activities

• Analyse the key decline reasons for the selected markets, identifying at a customer level required actions to optimise approval rates
• Support the technology and operational relationship with assigned customers, ensuring the optimisation actions are undertaken at the customers
• Act as the primary point of contact for authorisation optimisation activities, coordinating closely with internal teams and Client stakeholders to initiate projects and follow up on onboarding requirements.
• Provide the ground deployment and project support as required, including logging requests, tracking actions, and providing regular status updates to the Client.
• Conduct regular review meetings with the Client to track open onboarding projects, incidents, and technical tickets.
• Coordinate with the Client’s technical teams to ensure timely and high-quality support for authorisation optimisation

KPIs

• Increase in CNP approval rates
• Reduction in CNP decline amounts

Your Background

Essential

• 8+ years of relevant experience in payment gateways, acquiring or technical project delivery
• Strong understanding of payment approvals flows, digital commerce, merchant integrations, rules on declines ; fraud rules etc

Knowledge and Experience

• Strong understanding of authorisation flows
• Hands-on experience supporting issuers to optimise customer experience
• Proven ability to manage multiple workstreams in a fast-paced client environment
• Experience working with cross-functional technical, operational, and business stakeholders

Mandatory Skills

• Deep understanding of card payments, processing, and architecture.
• Operations excellence
• Project management
• Strong technical troubleshooting and problem?solving capabilities
• Excellent communication, documentation, and stakeholder?management skills

Duration and Location

Duration: 10 Months

Location: Nairobi, Kenya