A large financial services organisation is seeking a Senior Business Analyst to support delivery of complex process and technology initiatives within its payments and merchant acquiring domain. The role will focus on end-to-end requirements management, stakeholder engagement, and translating business needs into functional outcomes within an Agile squad environment. This is a hands-on role requiring strong domain expertise in card payments and merchant acquiring, alongside the ability to operate autonomously and manage competing priorities.

Key Activities:

• Lead requirements elicitation focused on payments flows, acquiring processes, and transaction lifecycles
• Analyse and document current and future state payment processes, including merchant onboarding, settlement, and reconciliation
• Translate payments business requirements into user stories, functional designs, and API/interface requirements
• Work closely with technology teams on payment integrations, gateways, and messaging standards (e.g. AS2805)
• Support backlog management and delivery planning within an Agile squad
• Perform data analysis across payment transactions to identify issues, trends, and optimisation opportunities
• Identify and manage risks, dependencies, and regulatory/compliance considerations specific to payments environments
• Support testing activities (SIT/UAT) ensuring accuracy of end-to-end payment processing
• Engage stakeholders across product, operations, and technology to align on payment outcomes and impacts
• Collaborate with external vendors and payment providers where required

Your Background:

Essential:

• Minimum 5+ years’ experience delivering complex process and technology change as a Senior Business Analyst
• Strong expertise in process mapping using SIPOC and BPMN
• Deep domain experience in merchant acquiring and card payments technologies
• Excellent stakeholder engagement and communication skills across multiple levels
• Proven ability to manage deadlines and deliver outcomes in fast-paced environments

Desirable:

• Experience in large-scale customer or data migration programmes
• Experience using Confluence and JIRA for requirements and backlog management
• Experience documenting customer journeys, process flows, and standard operating procedures
• Working knowledge of merchant terminals, POS systems, AS2805 messaging, ecommerce, and payment gateways
• Experience interpreting technical specifications (Pega and APIs)
• Practical application of BABOK knowledge areas and Agile delivery methods