The Delivery Lead is responsible for leading the end-to-end delivery and technical execution of telecommunications products, platforms, and customer-facing capabilities. The role ensures alignment between business objectives, engineering best practices, and delivery outcomes while driving the successful implementation of solutions across complex telecom ecosystems, partner integrations, and customer segments.

The Delivery Lead will oversee phased rollouts, manage cross-functional teams, provide technical leadership and mentorship, and ensure engineering standards are consistently applied throughout the software development lifecycle. The successful candidate will have a strong understanding of telecommunications OSS/BSS domains, API-driven integrations, cloud-native technologies, and modern delivery practices.

Key Responsibilities

Delivery Leadership

• Lead the planning, coordination, and successful delivery of telecommunications products and services.
• Manage phased delivery programmes, ensuring dependencies, risks, timelines, and stakeholder expectations are actively managed.
• Drive execution in accordance with the Connect Way of Work and established governance processes.
• Ensure all delivery initiatives align with strategic business outcomes, customer needs, and operational objectives.
• Facilitate collaboration across engineering, product, operations, architecture, and external partner teams.

Technical Execution & Engineering Leadership

• Lead the technical execution of engineering principles and standards.
• Ensure adherence to modern software engineering practices, including coding standards, testing, security, deployment, and operational excellence.
• Provide technical leadership, coaching, and mentorship to engineering teams.
• Drive the adoption of AI-enabled engineering practices and innovations while ensuring compliance with foundational engineering requirements.
• Support engineering teams in solution design, troubleshooting, architecture discussions, and technical decision-making.

Integration & Solution Delivery

• Lead the delivery of integration initiatives across multiple internal systems, external partners, and telecommunications platforms.
• Drive adoption of Open APIs, TM Forum Open Digital Architecture (ODA), and interoperability standards.
• Ensure solutions are designed for scalability, reusability, maintainability, and operational efficiency.
• Manage integrations across mobile, fixed, fibre, FWA, satellite, and partner ecosystems.
• Promote API lifecycle management, governance, and best practices.

Stakeholder & Partner Management

• Work closely with Product Managers, Architects, Delivery Teams, Vendors, and Business Stakeholders to define requirements and priorities.
• Establish strong relationships with internal and external stakeholders to ensure successful delivery outcomes.
• Provide regular progress reporting, risk management, and escalation management.
• Coordinate delivery activities across multiple partner organisations and service providers.

Quality Engineering, Testing & Deployment

• Ensure the integration and adoption of automated testing practices including:
• Unit Testing
• Integration Testing
• End-to-End Testing
• Regression Testing
• Support and oversee CI/CD pipeline implementation and continuous improvement.
• Ensure deployment processes are reliable, repeatable, secure, and scalable.
• Drive operational readiness and production stability.

Documentation & Governance

• Ensure technical and operational documentation is maintained and kept current.
• Support compliance, audit, operational support, and knowledge transfer requirements.
• Establish and maintain delivery documentation, architecture artefacts, integration specifications, and operational procedures.

Knowledge & Experience

Essential

• 7+ years' experience in software engineering, technology delivery, or systems integration.
• 3+ years' experience leading delivery teams in a telecommunications, technology, or digital services environment.
• Demonstrated experience delivering complex integration programmes involving multiple vendors and partners.
• Strong understanding of OSS/BSS platforms and telecommunications business processes.
• Experience managing phased implementations and large-scale customer migrations.
• Proven experience working in Agile delivery environments.
• Experience with cloud-native platforms, APIs, microservices, and DevOps practices.

Preferred

• Experience in MVNO, mobile network, fibre, broadband, fixed wireless access, or satellite telecommunications environments.
• TM Forum certification or practical experience with TM Forum Open APIs and Open Digital Architecture.
• Experience implementing customer lifecycle, order management, billing, charging, and provisioning solutions.
• Experience working with AI-assisted software engineering and delivery practices.