A leading global consulting firm is supporting a live banking transformation project focused on reimagining and automating the end-to-end onboarding and lending journey. The initiative aims to improve operational efficiency, enhance customer and market-facing outcomes, and identify opportunities to leverage digitisation and AI across key banking processes.

The consultant will bring hands-on banking expertise to assess existing workflows, identify process improvement opportunities, and shape innovative automation solutions across Relationship Management (RM), underwriting, and Credit Administration (CAD). The role will involve applying an understanding of current banking practices, process risks, and emerging technologies to help redesign the lending journey.

Key Responsibilities

• Reimagine the end-to-end onboarding and lending journey, identifying opportunities to streamline processes and improve efficiency.
• Support RM-related activities, including product innovation, go-to-market (GTM) strategy, Credit Appraisal Memo (CAM) preparation, and sanction letter creation.
• Evaluate underwriting processes and identify opportunities to enhance decision-making through smart scorecards and Delegation of Authority (DoA) frameworks.
• Identify opportunities to automate CAD activities, including document verification and data entry, using AI-led solutions.
• Benchmark existing processes against industry practices across leading Indian banks and identify opportunities for digitisation and automation.
• Assess process-level risks and controls, developing innovative approaches to improve operational effectiveness while maintaining appropriate risk safeguards.

Your Background

• 5-7 years of relevant experience, with minimum 2 years of hands-on exposure to banking onboarding and lending processes within the last 2 years.
• Experience in either a Relationship Management (RM) or banking Operations role, with a strong understanding of the end-to-end lending journey.
• Strong domain knowledge of Credit Appraisal Memo (CAM) preparation and the responsibilities of underwriting and Credit Administration (CAD) teams.
• Familiarity with lending practices, workflows, and operating models across leading banks in India.
• Understanding of digitisation and AI-led automation opportunities in banking transactions and processes.
• Ability to identify process risks and controls, challenge existing ways of working, and develop forward-looking ideas for automation and digitisation.
• Current or recent experience with ICICI Bank, Axis Bank, HDFC Bank, SBI, Bank of Baroda, Punjab National Bank, DBS, or Standard Chartered is preferred. Experience with smaller private banks and small finance banks is excluded from consideration.

Other Info

• Location: Mumbai, India
• Work arrangement: Full-time, on-site
• Contract Duration: 6 months, with a possible extension to 12 months