Project Overview

Our client, a Global payments firm is currently engaged in a project with a leading bank in Uganda. To support with this effort, our client is looking to onboard an experienced Card Portfolio Specialist to drive the growth, profitability and optimisation of the end client's card business across two subsidiaries. The consultant will focus on strengthening the customer value proposition, accelerating digital adoption and improving portfolio performance through data-driven strategies and cross-functional execution.

The role requires end-to-end ownership of portfolio optimisation, product innovation, customer campaigns, card product launches and financial performance.

The ideal consultant will bring 8–10 years of card payments experience, proven card product business development expertise within retail banking and strong knowledge of the local banking environment.

Key Activities

Portfolio optimisation

• Monitor and optimize portfolio performance, tracking key metrics such as transaction approval rates, spend growth, credit utilization, and pricing effectiveness
• Proactively identify trends and implement corrective actions.
• Design and execute data-driven customer campaigns to drive acquisition, activation and spend.
• Lead end-to-end execution of sales and marketing initiatives, partnering with channel, marketing, and IT teams to deliver:
• Customer acquisition programs
• Spend stimulation campaigns and promotions
• Tactical initiatives to increase revenue and optimize costs
• Coordinate campaign execution across stakeholders, ensuring timely delivery and issuer resolution.
• Enhance operational frameworks to improve efficiency across fraud management, operations, and sales.
• Foster cross functional collaboration with marketing, communications, IT, and operations to identify and resolve customer experience challenges (e.g., transaction declines, fraud incidents, chargebacks).

CVP Re-calibration

• Drive product innovation in collaboration with internal teams and [payment network].
• Define and refine card value propositions aligned with customer needs and market trends.
• Develop business cases for new products to support internal and external approvals for successful launch.
• Program manage product launches in ensuring delivery on scope, timeline, and business outcomes.
• Resolve technical product issues in partnership with IT and operations teams to ensure seamless service delivery

Digital adoption

• Identify opportunities to increase digital adoption across portfolios
• Execute initiatives to improve usage of digital channels and solutions

Portfolio Profitability

• Own portfolio financial performance including revenue, cost and profitability tracking.
• Provide regular performance reporting with actionable insights
• Escalate risks, blockers and performance gaps in a timely manner.

Your Background

Essential

• Card payments experience/knowledge of local banking/English
• Education: Bachelors degree, master’s degree holder is preferred
• Minimum 8-10 years of relevant experience in the card payments industry
• Proven experience in card products business development in retail banking
• Strong analytical, communication, leadership, and stakeholder management skills
• Excellent verbal and written communication skills and the ability to multi-task in a fast-paced environment
• Experience in managing teams of multi-function in the cards business
• Deep understanding of bank business operations
• Ability to manage end-to-end card product launch or revamp projects independently
• Ability to work with various functional departments across the banks to get things done

Desirable

• Knowledge of market trends, local banking regulations, risks and opportunities

Duration

12 months (Renewable)

Location

Kampala, Uganda