Requirement description:

Our client, a global payments firm, has partnered with a leading bank in Kuwait to support its consumer cards business. To support this, our client is looking to onboard Cards Telesales Agents

This role will join a dedicated, on-site telesales squad and focus on converting qualified leads into activated, engaged cardholders. The successful candidates will work with warm, pre-screened and preapproved leads, using proven scripts and product playbooks to acquire new credit cardholders, guide customers through activation and early usage, and maintain accurate CRM records while meeting monthly sales targets.

The ideal candidate will have 2–4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first ~12 months of card-selling experience will also be considered.

Roles and Responsibilities:

• Outbound & inbound telesales campaigns (~55%) — Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.
• Lead qualification & conversion (~20%) — Assess customer eligibility, needs, and fit; position the right card proposition; handle objections and secure application completion.
• Activation & early-usage engagement (~10%) — Guide newly issued cardholders through activation, first transaction, and digital wallet setup to maximise 30-day active rates.
• Data capture & CRM hygiene (~10%) — Log every interaction accurately in the CRM/sales system; keep customer records, dispositions, and pipeline stages clean and current.
• Compliance & quality (~5%) — Adhere to approved scripts, call-recording rules, and QA feedback loops to ensure every conversation is compliant and customer-first.
• Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.
• Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to-activation conversion rates.
• Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.
• Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards/FTE).
• Educate customers on card features, benefits, fees, rewards, and safe usage — including digital wallet enablement — to lift 30-day activation and early spend.
• Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation.
• Uphold governance standards — call recording, QA, script adherence, and consumer-protection rules — to meet internal audit and regulator expectations.

KPIs:

• New credit cards sold per agent per month
• Lead-to-sale conversion rate on pre-screened / preapproved lead lists
• Card activation rate within 30 days of issuance
• Sales quality / script-adherence score from call monitoring and QA sampling
• Productivity per agent — dials, connects, and cards issued per FTE per month
• Data-quality score on CRM entries (accuracy, completeness, timeliness)

Knowledge & Experience:

• Familiarity with pre-screened / preapproved sales models and cross-sell (e.g., debit-to-credit, ETB reactivation)
• Understanding of KYC, CDD, and consumer data-handling requirements in a Kuwaiti banking context
• Kuwait / GCC retail banking, contact-centre, or financial-services telesales
• Awareness of local consumer expectations, cultural context, and Arabic-language selling nuances
• CRM and telesales dialler systems (category — internal system names will be trained on-site)
• Call-recording and QA platforms
• Digital wallet basics (Apple Pay, Google Pay, Samsung Pay) sufficient to guide a customer through provisioning
• Confident, warm, and clear phone manner in both Arabic and English
• Resilience, discipline, and comfort working to daily/weekly targets
• Team-oriented — happy to share what's working, learn from peers, and take on-the-job coaching
• Bias to action: fast follow-up, clean pipeline hygiene, ownership of your book of leads
• Ethical, customer-first mindset — you sell only what genuinely fits the customer

Mandatory Skills:

• Native/fluent Arabic and professional working English — both spoken and written
• Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions
• Awareness of customer data handling, KYC/CDD, and data-privacy obligations in a banking context
• Immediately available or ?30-day notice period
• Phone-based consultative selling and objection handling in Arabic (professional English also required)
• Scripted, compliant selling in a recorded, QA'd environment
• Accurate CRM and sales-system data entry
• Basic sales performance literacy — own your targets, conversion rates, and productivity metrics

This is a 12-month contractual role, extendable, based on-site in Kuwait City, Kuwait.