Overview

Our client is seeking an experienced Techno-Functional Analyst to act as the bridge between business stakeholders and technical teams, ensuring that business requirements are translated into effective system and process solutions. The role requires a strong blend of business analysis, systems knowledge, data expertise, and stakeholder management, making it ideal for professionals who can operate comfortably across both functional and technical domains.

Key Responsibilities

• Partner with business stakeholders to gather, analyse, and document business requirements.
• Translate business needs into clear functional and technical specifications (BRDs, FRDs, user stories, process flows).
• Work closely with development and technical teams to support solution design and implementation.
• Facilitate and support system configuration, enhancements, issue resolution, and change requests.
• Lead and coordinate testing activities, including UAT, system testing, and integration testing.
• Ensure data accuracy, validation, reconciliation, and reporting requirements are met.
• Support end-to-end project delivery across design, implementation, deployment, and post-go-live support.
• Develop and maintain project documentation, process maps, SOPs, and training materials.
• Conduct stakeholder engagement sessions, workshops, and training to drive adoption of new processes and systems.
• Identify opportunities for process optimisation, automation, and system improvements.

Ideal Background

• 8–10 years of experience in business analysis, systems analysis, techno-functional consulting, or system implementation roles.
• Proven ability to bridge business requirements and technical solutions with a hands-on understanding of systems, data, and business processes.
• Experience working on large-scale technology transformation, system implementation, or business change initiatives.
• Strong background in requirements gathering, process mapping, gap analysis, and solution design.
• Experience collaborating with both business stakeholders and technical delivery teams.
• Familiarity with end-to-end project lifecycles, including design, implementation, testing, deployment, and support.

Technical Skills & Experience

• Hands-on experience with ERP and CRM platforms such as SAP, Oracle, Microsoft Dynamics, Salesforce, or similar enterprise systems.
• Experience with system configuration, testing, integration, and enhancement activities.
• Working knowledge of SQL, data analysis, reporting, and data validation techniques.
• Experience with UAT, system testing, integration testing, and defect management.
• Strong proficiency with tools such as Excel, Power BI, Visio, Jira, ServiceNow, or equivalent platforms.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related discipline.
• Relevant certifications such as CBAP, PMI-PBA, SAP, Oracle, Salesforce, or equivalent are advantageous.

Key Success Factors

• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving capabilities.
• Ability to translate complex business requirements into practical technical solutions.
• Experience operating in cross-functional teams within large-scale transformation programmes.