Our client, RMA, is seeking a detail-oriented Payment Administrator to support the Claims and Commission Payments function within Group Finance. The role is responsible for the end-to-end administration of claims, funeral, pension, medical, and commission-related payments, ensuring accurate processing, reconciliations, reporting, and query resolution across multiple payment streams.

This role will suit a finance or payment operations professional with experience in high-volume payment environments, strong reconciliation skills, and exposure to banking platforms and financial systems. The consultant will work closely with finance, IT, audit, and broker stakeholders while ensuring compliance with internal controls and regulatory requirements.

The successful consultant should have strong operational finance experience, excellent attention to detail, and the ability to manage multiple priorities within a regulated financial services environment. Experience within insurance, claims, pensions, or commissions administration would be advantageous.

Key Activities

• Generate and manage claims, funeral, pension, and commission payment runs across multiple payment cycles.
• Process payment reconciliations, reversals, rejections, and daily balancing activities.
• Create PACS payment files and upload payment batches via FNB banking platforms.
• Validate and authorise client and creditor banking details for payment processing.
• Manage broker onboarding activities, including agreement administration, FSCA category validation, and banking verification.
• Reconcile accounts and payment data between systems to ensure accurate financial reporting and ledger integrity.
• Allocate claims, pension, funeral, medical, and commission payments correctly within the relevant systems.
• Capture and allocate recovery receipts within the Compcare system.
• Prepare daily estimates and cash flow summaries to ensure sufficient funds are available for payment processing.
• Support audit processes by preparing documentation and ensuring compliance with internal controls and governance requirements.
• Participate in ICT system testing, defect resolution, and process improvement initiatives.
• Develop and maintain standard operating procedures and payment process documentation.

Your Background

• Diploma in Accounting, Finance, Business Administration, or a related discipline.
• 2–3 years of experience in accounts payable, payment administration, or financial operations.
• Experience working within high-volume payment processing environments.
• Strong reconciliation and financial administration experience.
• Exposure to banking systems, payment platforms, and electronic payment processing.
• Advanced Microsoft Excel skills, including formulas, pivot tables, and VLOOKUPs.
• Strong attention to detail and ability to identify discrepancies quickly.
• Strong organisational and time management skills, with the ability to manage multiple priorities.
• Strong communication skills and ability to manage stakeholder and broker queries professionally.
• Previous experience within insurance, claims, pension, or commission payment environments would be advantageous.