Our client, a boutique design consultancy firm, is supporting a client engagement to review and potentially replace an existing SaaS platform. The client requires a hands?on Business Analyst / Product Manager to lead a short, focused discovery phase, assessing current state processes and guiding a buy vs build decision. The work will involve close collaboration with users and stakeholders to define requirements, document gaps, and create a clear product roadmap.

This role is well suited to an experienced BA/Product professional with strong SaaS discovery experience, ideally within a government or public?sector context, who can operate autonomously and deliver high?quality artefacts at pace.

Project Scope

• Client Type: Boutique design consultancy serving end clients (end client sector not disclosed)
• Programme Context: SaaS platform review and replacement decision
• Role Type: Hybrid Business Analyst / Product Manager
• Team Model: Individual contributor within a consultancy?led engagement

Key Activities

• Lead discovery and current?state assessment of the existing SaaS solution.
• Document as?is and to?be process flows.
• Identify gaps, user pain points, and functional limitations of the current platform.
• Facilitate stakeholder and user workshops to capture requirements.
• Support buy vs build decision?making, including replacement of an existing SaaS solution.
• Write clear, structured user stories and acceptance criteria.
• Develop a high?level product roadmap aligned to business needs and delivery constraints.
• Work hands?on with design and delivery teams to validate findings and recommendations.

Your Background

Essential

• Proven experience as a Business Analyst and/or Product Manager.
• Strong hands?on experience delivering SaaS discovery engagements.
• Familiarity with Salesforce or ServiceNow platforms.
• Ability to operate independently and drive outputs end?to?end.
• Strong analytical thinking and structured documentation skills.
• Experience producing:
• As?is / to?be process flows
• User stories
• Gap analysis and pain point assessments
• Roadmaps

Desirable

• Background in government or public sector environments.
• Experience supporting technology replacement or platform modernisation initiatives.
• Prior work with consultancy or design?led teams.