Project Overview

Our client is a Series A fintech startup in Indonesia building a next-generation one-click checkout and real-time payments platform, and is seeking an experienced Chief of Staff / Strategy & Operations Consultant to support leadership on strategic execution, organisational development, and key transformation initiatives.

This engagement will focus on driving cross-functional priorities, establishing organisational processes and policies, and supporting leadership in scaling operations effectively during a high-growth phase. The talent will play a critical role in aligning teams, improving execution, and building a strong cultural and operational foundation.

The role is hands-on and best suited for a professional with strong experience in strategy, project management, and organisational design, ideally within fast-paced startup or fintech environments.

This is expected to be an initial 3–4 month engagement (part-time), with the potential to transition into a full-time role. The role can be remote initially, with potential relocation or travel to Jakarta post the trial period.

Responsibilities

• Lead and support strategic initiatives and cross-functional projects from ideation through execution
• Drive policy development and organisational governance, including introduction and revision of internal frameworks
• Design and implement culture, engagement, and organisational development initiatives
• Support leadership in annual planning, including HR strategy and budgeting
• Establish and enhance:
• Performance management frameworks
• Rewards and recognition programs
• Talent management and development initiatives
• Oversee end-to-end project management, including:
• Project planning and charter development
• Resource allocation and timeline management
• Risk identification and mitigation
• Stakeholder communication and reporting
• Build and manage internal communication strategies, including:
• Organisational announcements
• Change management communications
• Employee engagement initiatives
• Develop learning and development programs and support high-potential employee growth plans
• Benchmark existing organisational practices and introduce best-in-class improvements
• Design dashboards and reporting frameworks to track organisational and HR performance metrics
• Support organisation structure design and evolution in line with business growth
• Collaborate with internal and external stakeholders, ensuring alignment and execution across teams

Experience

• ~8+ years of experience in corporate strategy, Chief of Staff, or project/program management roles
• Experience in high-growth startups, fintech, payments, or consumer-facing businesses preferred
• Proven track record of driving cross-functional initiatives and organisational transformation
• Experience working closely with senior leadership / C-suite stakeholders
• Exposure to HR strategy, organisational design, or people initiatives is highly preferred

Expertise & Skills

• Strong project management and execution capabilities, with experience managing complex initiatives end-to-end
• Ability to operate in ambiguity and fast-paced environments
• Strong understanding of organisational design, culture, and people strategy
• Excellent stakeholder management and communication skills
• Analytical and data-driven mindset with ability to translate insights into action
• Familiarity with agile methodologies and project management tools
• Strong problem-solving skills with attention to both detail and big-picture thinking
• High ownership, self-starter mindset, and ability to drive outcomes independently
• Experience preparing investment decks or collateral is a valued bonus.