Our client, a global payments firm, is currently carrying out a project for a leading financial services organisation in Portugal. To support with this, our client is looking to onboard an experienced Dispute & Chargeback Consultant in Portugal to join their team.

The selected consultant will be responsible for managing end-to-end chargeback and dispute processes, overseeing outsourced service providers, validating cases, preparing operational reporting, and supporting the implementation of a new platform.

This is a hands-on role requiring strong expertise within cards, payments, or banking, along with experience working across business and vendor teams. The ideal consultant will have a proven background in chargebacks & dispute processes, process improvement, and platform transformation projects.

Key Activities:

• Supporting day-to-day dispute and chargeback operations.
• Assisting with chargeback case validation and ensuring cases are reviewed accurately and in line with process requirements.
• Supporting outsourcer controlling activities, including monitoring outsourced activities, reviewing outputs, and helping ensure operational quality and compliance.
• Preparing chargeback and dispute-related reports.
• Supporting process adaptation and operational changes linked to the implementation of the new platform.
• Working closely with business, operations, and platform teams to ensure activities are aligned to the new system and processes.
• Identifying operational gaps, issues, or process improvements within the dispute and chargeback workflow.

Your Background

Essential

• 3–5 years of experience in chargeback operations, dispute management, or card/payment operations.
• Strong understanding of chargeback processes, case handling, validation, and operational controls.
• Experience within Financial Services or Banking is required.
• Prior exposure to reporting preparation and operational performance tracking.
• Experience working with outsourced operations or third-party service providers would be beneficial.
• Comfortable supporting operational change, especially where activities are being adapted to a new platform or system.
• Strong attention to detail, analytical ability, and stakeholder communication skills.

Duration

The consultant will be deployed until the end of 2026.

Location

This is an onsite role based in Lisbon, Portugal.