Our client, a global IT consulting firm,. is working with a leading multinational insurer, on a multi-country transformation programme to consolidate and modernize its claims platforms across Asia. The initiative aims to streamline claims processes, improve operational efficiency, and enhance customer experience.

The Programme/Portfolio Manager will lead strategic governance and oversight for the rollout in Malaysia (the first implementation market), ensuring alignment between Group and local entities while managing key milestones, business cases, and stakeholder reporting.

Key Responsibilities

• Programme Management & Governance:
• Oversee programme structure, progress tracking, and governance frameworks to ensure smooth execution across multiple entities and markets.
• Claims Platform Integration:
• Coordinate with regional and in-market teams to migrate and align various entities onto the new claims platform.
• Stakeholder Management:
• Engage and influence C-suite and senior leadership across countries, providing strategic updates, risk assessments, and decision-support materials.
• Business Case Development:
• Partner with finance and business teams to develop and refine business cases demonstrating project impact, benefits, and return on investment.
• Executive Reporting & Presentations:
• Develop and deliver high-quality decks, reports, and executive summaries for senior stakeholders and Group management.
• Budgeting & Planning:
• Support financial planning, budget management, and forecasting using standard budgeting tools.
• Cross-Functional Collaboration:
• Liaise with IT, operations, and functional leaders to ensure timely and effective execution of project deliverables.

Ideal Profile

• Experience: 10–15+ years in programme or portfolio management, ideally within Life Insurance.
• Domain Expertise: Deep understanding of insurance operations, claims management, and cross-market implementation projects.
• Skills & Capabilities:
• Proven experience managing complex, multi-entity transformation programs.
• Strong governance and stakeholder management experience at the C-suite level.
• Competence in business case development, budgeting, and reporting.
• Excellent presentation and communication skills with ability to synthesize data into clear executive updates.
• Tools: Familiarity with common project and budgeting tools (e.g., MS Project, PowerPoint, Excel, Clarity, or similar).
• Other Requirements:
• Based in Malaysia (Kuala Lumpur preferred).
• Hybrid role – minimum 3 days onsite per week.
• Willingness to travel regionally as needed.

Engagement Details

• Duration: 10–12 months (extendable).
• Location: Kuala Lumpur (Hybrid).
• Start Date: Immediate.
• Reporting Line: Directly to the Group Head (based in KL).
• Visibility: High-exposure regional role within the Group Transformation Office.