Our client, a Global Payments Firm is currently engaged in a project with a leading bank in South Africa. To support with this, our client is looking to onboard a Fraud Analyst to join their team.

Roles & Responsibilities:

• To investigate and detect illegal, fraudulent or improper activities by monitoring cards for fraud, analyzing consumer trends, reporting and resolving fraud cases in order to mitigate risk of financial loss for the Bank's customers.
• Support the detection and the prevention of fraud on the customer’s profile through effective card account analysis and processing of all related information and data.
• Provide support to enable informed decisions relating to response and rules.
• Ensure adoption of industry best practices within fraud risk management through consistent and timely execution of prescribed procedures aligned to the Card detection operations within the business.

Experience Required:

• Experience in the Financial Services Industry, risk management, fraud or CCC (customer contact center (related to fraud operations) may be advantageous
• Computer literate (MS office) especially excel and word
• Must be able to communicate fluently in English and/or Afrikaans
• Ability to be empathic while conveying information clearly and accurately with the consumer. 
• Ensure you keep yourself updated on new developments in digital channels within the payment space.
• Knowledge and understanding the different channels and features offered to banking customers. Staying updated with new developments in financial security.
• Understanding of banking segments and customer behaviour. General knowledge of the financial security industry would be advantageous. Provides support and guidance and develops customer communications in support of financial security objectives

Technical Competencies:

• Data Management (Administration)
• Fraud Investigation
• Query Resolution
• Risk Awareness
• Written Communication

 This is a 6 months contractual (possibility of extenssion) role based in Cape Town, South Africa.