Our client a Global Payments Firm is currently engaged in a project for a leading bank in Kenya. To support with this, our client is looking to onboard someone in the capacity of a Cards Portfolio Specialist to join their team.

Client is a Kenyan Bank that is seeking to drive card business growth and strategy i.e. Debit and credit card, commercial credit card, MPGS, XB Send. They would like to onboard a resource to be able to manage the card business portfolio and support go-to market strategy of the card products.

Roles and Responsibilities:

• P&L accountability, monitor revenues, costs and profits on monthly and quarterly basis 
• Initiate and run sales and marketing activities in collaboration with channel, marketing and IT teams e.g. - Customer acquisition activities, Campaigns and promotions and Tactical initiatives that would increase revenues of the bank and reduce costs  
• Monitor card portfolio health e.g. card transaction approval rates, growth in spend, credit limit utilization, pricing, etc. and take necessary action to remediate negative trends
• Monitor scheme costs and compliance issues and ensure efficient cost management
• Work to establish systems and processes to ensure efficient running of the card business from a fraud, operations and sales perspective (this will require working with various functional teams in the organization) • Identify acquisition opportunities focusing on cross-sell for the short-term
• Design the ideal campaigns based on an understanding of the client capabilities and priorities
• Build business cases to facilitate internal buy-in and approvals
• Coordinate campaign execution and troubleshoot any issues that may come up
• Work with client and internal teams to define new products and optimal CVP
• Help build product business case and help obtain internal and external approvals for launch
• Program manage new product launch by coordinating across all stakeholders
• Report on progress and troubleshoot/ escalate issues
• Implement relevant projects with company related to Tokenization, virtual cards etc. 
• Working with marketing, communication, IT and operations teams to monitor customer experience issues related to: Declines, Fraud and Chargebacks 
• Address technical issues with card products with the relevant operations and IT teams

Knowledge and Experience:

• Proven experience in card products business development in retail banking
• Strong analytical, communication, leadership, and stakeholder management skills.
• Ability to manage end-to-end card product launch or revamp projects independently.
• Knowledge of market trends, opportunities, and product launches in the payments market
• Experience in communicating and interacting with senior stakeholders for periodic updates.
• Excellent verbal and written communication skills and the ability to multi-task in a fast-paced environment.
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Ability to work with various functional departments across the banks to get things done  

Mandatory Skills:

• Must be on client site/country
• Card project implementation and management
• Deep knowledge of Card business and payments
• Based in Nairobi Kenya
• 10 – 15 yrs experience in card payments business/project implementation.

This is a 12 months contractual role based in Nairobi, Kenya.