Our client a Global Payments firm is currently engaged in projects with leading financial services players in Czech Republic. To support with this, our client is looking for a professional to join their team in the capacity of a Technical Support for Account Manager.

This role is essential in providing issuers with analyses covering the following topics:

1. Market and issuer performance analytics – quantitative analyses of overall market and issuer’s portfolio performance based on the scheme's transactional data.

2. Market trends and developments - consisting of a summary of most relevant market developments and trends from the past period selected based on recent scheme Services research and project insights (5 to 10 slides per edition)  

Further to this, the core roles & responsibilities would be:

• Manage and provide customers with business, operational and technical support  
• Understand the project scope and functional requirement specifications as required  
• For defined projects work collaboratively with customer Implementations team and facilitate the customer communication with various internal teams  
• Escalation points of contact for projects associated with respective accounts 
• Partner with the sales teams and internal stakeholders to ensure clear understanding of customer requirements and facilitate relevant activities  
• Functional and Operational escalation point for the selected customers 
• Continuous learning of new products and align with the division and company goals. 

Knowledge & Experience:

• Knowledge of card payments and related processes would be of advantage. 
• A quick grasp and a strong analytical mindset 
• Good written and spoken English skills are therefore required 
• Formal project management skills is a plus  
• Deployment experience with digital and remote commerce payments solutions is a plus 

This is a contractual role for 18 months, based in Prague, Czech Republic.